The following article contains information on Multimedia Team emails, canned email templates for responses to common situations, and Gmelius—an add-on tool we use for Gmail.
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Each week starting Monday, a specific MM team member is assigned the task of managing emails sent to our eCampusVideo account. The person assigned is indicated in the eCampus Video Google Calendar. The process for managing emails is as follows…
Navigate to Boards > MM Emails, to manage emails using the kanban interface.
All emails in the “Unassigned” column should be either…
Assigned to the appropriate team member, by dragging the email into their column.
Right clicked and marked as closed.
Forwarded to the appropriate person, and marked as closed.
Or responded to, and not marked as closed, because there are issues yet to be resolved.
Be sure to check the account daily.
Emails should be assigned, closed, forwarded or responded to within 1 business day.
On Monday, when a new MMD takes over emails…
The only emails that should be in the “unassigned” column are emails that arrived over the weekend (after 5pm Friday), or emails that have been responded to but can’t yet be closed.
When assigning emails to team members…
If it relates to a course we’re working on, use the Development Team Multi-Semester List (MMD column) as a reference for determining who should handle the email.
If it relates to a program in general, or a course we have not yet begun working on, use MM Team Program/Course Assignments & Stats as a reference for determining who should handle the email.
Forward all eCampusVideo receipts to Linda Redman
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Intro To Pressbooks - LTS article on Pressbooks
H5P with Pressbooks - eCampus article on setting up H5P with Pressbooks
Pressbooks article on using H5P - Boise State Pressbooks article on using H5P
eCampus Multimedia Sandbox - H5P examples we've created (accept invite in Canvas dashboard) <--- must add email recipient to canvas course
Additionally, a webinar is in the works on H5P for Faculty Development through eCampus this year so stay tuned on that. The university (LTS) is also looking into making H5P a university-supported tool outside of Pressbooks this year as well.
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