The following article contains information on Multimedia Team emails, canned email templates for responses to common situations, and Gmelius—an add-on tool we use for Gmail.
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Gmail is Boise State’s officially supported, full-featured email client. To learn more check out the following:
Email Signatures
https://support.google.com/mail/answer/8395?hl=en&co=GENIE.Platform%3DDesktop
https://docs.google.com/document/d/110YhcUQsI82DU9nmZtQaQmJf0ScOmlQday6dgN594Kk/edit
Team Emails
The Multimedia Team’s email address is eCampusvideo@boisestate.edu which allows us to field general inquiries related to Multimedia in online courses, as well as, serve as the email used for software accounts such as Adobe CC, Google Drive, iCloud, Panopto, H5P, Pressbooks, Promptsmart, etc. allowing us to handle the test of time and easily share access with team members.
Managing eCampusVideo Emails
Each week
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an MMD is assigned to monitor emails sent to our eCampusVideo account at the beginning and end of each day. The person assigned is indicated in the eCampus Video Google Calendar.
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First make sure you’ve installed the “Gmelius for Gmail” extension in Chrome.
Also make sure you've logged in to Gemlius using your Google account.
Login to your Gmail account.
Manage emails using the Kanban interface by navigating to…
Ecampusvideo > Board view
and Boards > MM Emails
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All emails in the “Unassigned” column should be either…
Assigned to the appropriate team member, by dragging the email into their column.
Right clicked and marked as closed.
Forwarded to an appropriate person outside our media team, and marked as closed.
Or responded to, and not marked as closed, because there are issues yet to be resolved.
Check the account daily.
Emails should be assigned, closed, forwarded or responded to within 1 business day.
On Monday, when a new MMD takes over emails…
The only emails that should be in the “unassigned” column are emails that arrived over the weekend (after 5pm Friday), or emails that have been responded to but can’t yet be closed.
When assigning emails to team members…
If it relates to a course we’re working on, use the Development Team Multi-Semester List (MMD column) as a reference for determining who should handle the email.
If it relates to a program in general, or a course we have not yet begun working on, use MM Team Program/Course Assignments & Stats as a reference for determining who should handle the email.
Forward all eCampusVideo receipts to Linda Redman
Gmelius
The Multimedia Team uses Gmelius as an add-on to Gmail for managing emails sent to eCampusvideo@boisestate.edu. Some highlights of what we do with Gmelius include:
access ecampusvideo@boisestate.edu emails from our personal Gmail accounts
assign emails to team members
create and share email templates with team members
See Gmelius (KB Connector article) for internal information and setup help.
Create and Share Email Templates
Use the eCampusvideo account for creating and sharing email templates with MM Team members.
Using Email Templates
create a new email via Gmail
add recipients
type ‘#media’ in the subject line
select the template
Gmail
Gmail is Boise State’s officially supported, full-featured email client. To learn more check out the following:
Email Signatures
https://support.google.com/mail/answer/8395?hl=en&co=GENIE.Platform%3DDesktop - this will walk you through setting up your email signature(s)
https://docs.google.com/document/d/110YhcUQsI82DU9nmZtQaQmJf0ScOmlQday6dgN594Kk/edit - reference this for creating your email signature
Email Templates
The following are emails that you may want to reference or save as a template.
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Intro To Pressbooks - LTS article on Pressbooks
H5P with Pressbooks - eCampus article on setting up H5P with Pressbooks
Pressbooks article on using H5P - Boise State Pressbooks article on using H5P
eCampus Multimedia Sandbox - H5P examples we've created (accept invite in Canvas dashboard) <--- must add email recipient to canvas course
Additionally, a webinar is in the works on H5P for Faculty Development through eCampus this year so stay tuned on that. The university (LTS) is also looking into making H5P a university-supported tool outside of Pressbooks this year as well.
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